Many questions about our products and their care can be found on our Frequently Asked Questions page. For any other customer service questions, please call us directly at (800) 290-9199 or e-mail us.
What are your business hours?
Customer Service Representatives are available Monday – Friday, 8am – 5pm Central Time. If you are calling after hours, please leave a message, and a Representative will return your call the next business day.
What if I do not like it? Can I return it?
The Cuddle Ewe Underquilt has a 30-day money back guarantee and a 5-year guarantee on workmanship.
30 Day Money Back Guarantee: Once you purchase a Cuddle Ewe Underquilt, you can try it in your home for 30 days. If for any reason, you do not like the Cuddle Ewe, you can return it within the 30 days at your expense, and we will refund the purchase price of the Cuddle Ewe, less shipping charges.
5 Year Guarantee: The Cuddle Ewe Underquilt is unconditionally guaranteed against defects in materials and workmanship for 5 years from the time you receive it. This would apply to seams falling apart, tufts coming out, fabric ripping, etc. It does not apply to the wool compressing.
How do I return my order?
When you receive your Cuddle Ewe order, there will be a Return Instruction form in your box. You will need to save this and the original box and use them for your return.
1. Before returning, you MUST call Cuddle Ewe, at 1-800-290-9199 to get a Return Authorization Number. Without this RA number, we cannot guarantee a credit/refund for your return.
2. Fill out the rest of the Return Form, put it in the original box along with the items you are returning, and send everything to:
Cuddle Ewe
101 Broadway Ave.
St. Peter, Minnesota 56082
3. Ship the items back to Cuddle Ewe.
4. Once we receive the returned items, a credit (minus original shipping fees) will be issued to the credit card used to make the original purchase. A credit memo will then be mailed to you as confirmation that we have issued the credit/refund.
How do you ship?
Most orders are shipped via FedEx for the best rates. Please contact customer service to request different shipping options if needed. Please note that there may be additional costs for areas outside the contiguous United States.
How soon will my order ship?
We do things differently around here—most Cuddle Ewe items are handmade to order. Please allow up to 3 weeks for your items to be made and then shipped to you. You will receive notification when your items ship.
For any other questions, please call us at (800) 290-9199 or send an e-mail to our customer service department.
